Exchanges and Refunds
Exchanges:
Our policy lasts 7 days. If 7 days have gone by since you received your order and we haven’t heard from you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
While we are sure that you will love your order when you receive it, we promise not to ask any questions if you want to return your product.
As with all online stores, Gift cards and items purchased during promotions are non-returnable.
To complete your return, simply contact us via the contact box form or through one of our social media handles.
If the return is due to any lapse on Amerah's part such as quality defect, wrong item or incomplete delivery, we will have your order picked up from your location at our expense and give you a gift voucher for an equal amount which you can use to place another order of your choosing.
Incase the return is due to you own choice or size issue, we will still pick it up and provide you with a gift card of the order value after deducting shipping costs
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please do not send your purchase back to the shipping address as it may get lost.
Refunds
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you will be asked for your preferred method of refund:
For credit card charges, we can charge back the original amount or use any of the below cash refund methods available with us:
- Bank Deposit (Banks in Pakistan only)
- EasyPaisa
Please note that due to operational limitations, your refund may take upto 15 days after approval for processing. We hope you understand.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@amerah.co
Cancellations:
You can cancel your order at any time before it has been dispatched (usually 2-3days after placement)
To cancel your order, simply email us at hello@amerah.co or reach out to us through one of our social handles.
