FAQ's

Yes, all our products are made of pure 925 sterling silver. Yes, all our products are made of pure 925 sterling silver.
No, there is no limit purchase and you can shop for as much as you want. No, there is no limit purchase and you can shop for as much as you want.
Cash on Delivery / Local/International Debit & Credit Cards / Easy paisa / Jazz Cash Cash on Delivery / Local/International Debit & Credit Cards / Easy paisa / Jazz Cash
Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please make sure you have the exact amount of cash on you because our delivery agents do not carry any change. Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please make sure you have the exact amount of cash on you because our delivery agents do not carry any change.
As soon as you place an online order, you will receive a confirmation from us, via phone call or email, within the following 24 hours (your order number will be included.) As soon as you place an online order, you will receive a confirmation from us, via phone call or email, within the following 24 hours (your order number will be included.)
The delivery time depends on the availability of stock and the quantity ordered. All deliveries across Pakistan are made within 4-7 working days. The delivery time depends on the availability of stock and the quantity ordered. All deliveries across Pakistan are made within 4-7 working days.
In case an item is not in stock, no need to worry as we will have it specially made for you. The time to craft the ordered item depends on the quantity and the style. You will be informed about the delivery shortly after the order gets confirmed. In case an item is not in stock, no need to worry as we will have it specially made for you. The time to craft the ordered item depends on the quantity and the style. You will be informed about the delivery shortly after the order gets confirmed.
You can track your order through confirmation email. Click on track order and enter your order number to see the status of your order. You can track your order through confirmation email. Click on track order and enter your order number to see the status of your order.
Once you register and place an order, you will receive a confirmation email that includes your order number and your Customer ID. you can use this ID for any changes required in your personal information submitted during registration or about the order you have placed. Once you register and place an order, you will receive a confirmation email that includes your order number and your Customer ID. you can use this ID for any changes required in your personal information submitted during registration or about the order you have placed.
If you wish to cancel or change your order, please write to us at customerserviceamerah@gmail.com with your customer ID. please make sure you do so within 24 hours of placing the order. we apologize that any request later may not be processed as we cannot cancel/change an order once it has been entered into the manufacturing process. However we will do our utmost to entertain you. If you wish to cancel or change your order, please write to us at customerserviceamerah@gmail.com with your customer ID. please make sure you do so within 24 hours of placing the order. we apologize that any request later may not be processed as we cannot cancel/change an order once it has been entered into the manufacturing process. However we will do our utmost to entertain you.
Yes, we do offer customized orders. It is always a pleasure to tailor products to customers liking. Yes, we do offer customized orders. It is always a pleasure to tailor products to customers liking.
For custom orders, please call us on the number mentioned on the website. our customer representative will assist you. For custom orders, please call us on the number mentioned on the website. our customer representative will assist you.
You can refund/exchange within 7 working days after receiving parcel, and we refund payment on weekend after whole process. You can refund/exchange within 7 working days after receiving parcel, and we refund payment on weekend after whole process.
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